Returns & Exchanges

At Something Went Wrong, we understand that electronics can be unpredictable, so we offer a 30-day hassle-free return window for all tech devices. If your purchase isn't functioning exactly as expected, we are committed to making it right with a swift replacement or refund.

1

Initiate Your Request

Log into your account and select the order containing the item you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Device

Factory reset your device to remove personal data and pack it securely in its original packaging, including all cables, manuals, and accessories.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any old shipping labels are fully covered.

4

Inspection and Refund

Once our technicians verify the device's condition at our warehouse, your refund or exchange will be processed within 3 to 5 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing